What are your opening hours? We are open from 9am to 5:30pm Monday to Fridays. We are closed Bank Holidays and the week between Christmas and the New Year.
Can I book a time slot in advance? No, we don't take advance bookings. We offer a strict first come first served basis.
Can I get a friend to collect?Of course. Online orders are already paid at the point of order so anyone can be sent to collect. Orders brought in would either need to be paid over the phone during production or paid on collection.
Do you offer a delivery service?Yes, we offer two delivery services: Standard UK mainland which takes 3-4 working days including printing and delivery. Express central London. This is only available to the following postcodes: EC1, EC2, EC3, EC4, WC1, WC2, W1 and SE1. It will be delivered either the day the order is processed or the following working day.Delivery orders can only be placed online, not in-store. Delivery can be any time between 9am and 6pm and may be delayed if nobody is available to receive and sign for the order.
Can I deliver directly to my university?Yes but deliveries directly to universities or colleges are often directed to post rooms or receptions and may not go to the room specified. Prontaprint does not accept responsibility of delivering to the correct room or person.
Can I email an order?
Due the large number of orders we receive, we can no longer accept orders via email. That said, you can continue with your order using our online form. Otherwise you can visit our store, bringing a PDF to be printed, or with the pre-printed sheets.
Can I amend my order once it has been ordered?Unfortunately not. The system is automated and begins as soon as we accept the order. Any changes after an order has been placed (either online or in-store) is not possible.
Which files can you print from?We only print from PDFs. Due to the common occurrence of Microsoft Word documents reformatting between computers we do not accept them. This is to ensure your document won't reformat for your peace of mind.
Can my thesis be mulitple PDFs?If you order online it needs to be a single PDF. If you only have multiple PDFs there are free online resources you can find that can merge them. If not, come into store and we can help you. Please note that you will need to add any relevant blank pages in advance to make sure the document is laid out as you need.
Most of the document is black and white, but I have a few pages in colour, can we print them separately?We have calculated a special reduced rate of 18p per side, only available to students printing their thesis. This reduced price accommodates the fact that there is usually a mixture of colour and B/W. You can alternatively print it all in BW for 9p per side.
What size should my margins be?Your university will specify the required margins. We don't need anything specific for the binding. However, if any image or text runs to the edge of the paper (bleed) your document will be shrunk to around 98% so there's a small white margin around each page.
I need to add a CD is that possible? Yes, on ordering you can request a CD burnt for £2.50. This comes with a plastic pocket to stick inside your thesis.
Do I need to include a white sheet at the front and back of the thesis?No, the binding process automatically adds a blank white sheet at the front and at the back.
Is this service available at any other Prontaprints?No, this service is only from Prontaprint Russell Square in London WC1.
What are your full Terms and Conditions for printing and binding my thesis?
Our full Terms & Conditions can be found here